3 Ways a Recruiter Can Help You Hire More Qualified Collections Specialists

Collections is a critical part of the financial health of any organization. But it takes work to find people with the qualifications to excel in these roles and an interest in taking on the challenge. This is where a collections recruiter can step in.

The best collections specialists can understand complex financial situations, have strong communication skills and present a professional demeanor. Recruiting for collections roles can be challenging because candidates need to show empathy while remaining focused on their goal – finding a solution to getting outstanding balances paid. A collections staffing agency can streamline your search for qualified collections candidates. Here are a few ways collections recruiters can help you identify and attract collections professionals: 

How to Find Top Collections Specialists with a Recruiter

#1 Collections Recruiters Will Improve Your Job Description to Attract Qualified Talent

Job descriptions are the first impression candidates get of your opportunity and organization. Too often, hiring managers dust off the same description they used the last time they hired. Typically, job descriptions are little more than a dry list of duties and requirements – not exactly the intriguing content likely to stand apart from the thousands of other jobs and grab the interest of top talent. 

A collections recruiter can help you improve your job description to make it more than a grocery list of must-haves for your next hire. Because they are specialists in recruiting collections talent, they know what the best prospects are looking for. They can help you take the raw materials of your description and sculpt it into a vibrant and engaging marketing piece. Your improved job description will show candidates what the job and company are truly like, what they can expect from the job and why they should work there. Once the candidate has a comprehensive view of the opportunity, they can envision themselves in it. If it’s the right fit, they will be eager to learn more. If not, they will move on to the next, which is probably best for everyone involved. 

Collections recruiters can provide valuable insight into the skills and experience needed to be successful in the collections industry. They can leverage that insight to help you craft a job description highlighting essential qualifications for the job and advantages for the candidate. This will ensure that you attract ideal candidates from the start and reduce the time spent screening unqualified candidates. 

Be sure they understand the responsibilities of a collections representative, which could include managing accounts receivable, credit management, and collections, which all work together to sell to the best clients for your business.  

#2 Collections Specialists are Fully Vetted by Recruiters

When you partner with a collections recruiter, you can be sure all candidates they present have been thoroughly screened and checked. Recruiters conduct extensive background checks, reference checks, and skill assessments to ensure that candidates have the necessary experience and qualifications for the job. This saves you time and resources in hiring and ensures you only consider the most qualified candidates. 

#3 Collections Recruiters Offer Temp-to-Hire Services

Many staffing agencies offer temp-to-hire services for collections specialists. This option allows you to evaluate a candidate on the job at your location for a set period before extending an offer of full-time employment. This low-risk hiring approach lets you see firsthand a candidate’s skills and fit for the organization. If the candidate performs well during the temporary period, you can make a permanent job offer, ensuring you hire the right candidate. 

Benefits of Working with Recruiters from a Collections Staffing Agency

Debt collection is essential to any business, but finding the right candidates to fill those roles can be challenging. A collections staffing agency can take on a lot of the burden on your behalf. You’ll find many benefits to working with recruiters from a collections staffing agency, including their ability to identify top talent, unique industry knowledge, and access to a database of qualified candidates. 

Collections Recruiters Know What to Look for in Candidates

Because collections staffing agencies are specialized, their recruiters have developed an eye for identifying candidates with the right skills, experience, and temperament for collections jobs. They understand the importance of finding tenacious, persistent, and empathetic individuals with the skills and character to be successful in the collections industry. 

Collections recruiters also know how to assess a candidate’s potential for success. They can evaluate soft skills like communication, problem-solving, and emotional intelligence to determine whether they have what it takes to excel in a collections role. 

Other essential qualifications for collections recruiters will seek and assess include the following: 

Competitiveness. The competitive mindset that makes someone successful in collections is similar to one demonstrated by the best sales professionals. They should be self-motivated, goal-oriented and driven to be the best. Collections recruiters will ask questions about how the candidate ranked among their peers in previous jobs and how they fared in contests.  

Listening skills. Collectors must be exceptional listeners. Knowing the right questions to ask, actively listening to understand, and read between the lines to find sub-text in what people say is an important skill. Listening is essential in finding solutions where there seems to be none. Throughout the screening and interview process, those in the collections staffing agency will take note of the candidate’s listening skills.  

Ability to negotiate. Negotiation skills are non-negotiable for collections candidates. The core duty of the job is to get outstanding balances paid. Negotiation is an essential element of succeeding in this task. A successful negotiation is one where each party walks away feeling they have been heard, their needs were considered, and no one feels taken advantage of. The conversation should end with clear expectations and next steps for each party. The collections recruiter will ask for specific examples of negotiations that went well, those that didn’t and what they would do differently.  

Recruiting in Collections Requires Unique Industry Knowledge

Staffing agency recruiters deeply understand the collections industry and the specific skills and qualifications required for success in this field. They can help you identify the essential skills and experience necessary for a collections specialist and screen candidates accordingly. 

Collections staffing agencies have a deep understanding of the collections industry, including the regulations, compliance requirements, and best practices. They know the specific skills and qualifications required for success in this field and the nuances of the job that general staffing agencies may overlook. 

This knowledge enables collections recruiters to identify candidates with the necessary experience and skills. They can also provide guidance to employers on how to structure their collections teams, including advice on team size, role responsibilities, and performance metrics. 

Collections Staffing Agencies Have a Database of Qualified Candidates

Access to a larger talent pool: A staffing agency recruiter has access to a broader pool of candidates, including those who may not be actively searching for a new job. They can help you identify and attract more qualified collections specialists who are the right fit for your organization. 

One of the most significant advantages of working with a collections staffing agency is its extensive database of qualified candidates. These agencies have spent years building relationships with talented collections professionals and have a pool of candidates that can be quickly and easily accessed. 

This means that collections recruiters can quickly identify qualified candidates and streamline the hiring process for their clients. Instead of spending weeks or months searching for candidates, employers can trust that their collections staffing agency will promptly provide a list of qualified individuals. 

Ready to Hire? Partner with a Top Collections Staffing Agency

Another way to ensure you’re sourcing and hiring the best collections professional in your region? Working with a specialized collections staffing agency! Collections is one of the primary focus areas at Workway. We know the challenges of the industry and what skills and traits make someone an exceptional candidate for collections specialist positions.  

When you work with the collections recruiting experts at Workway, you can expect to: 

  • Hire faster. As experts in recruiting for collections, Workway can streamline your search for talent. Between our streamlined process, seasoned recruiters and network of well-qualified candidates, you’ll have the people you need onboard and ready to hit the ground running without delay. 
  • Improve your job descriptions. Our team understands what it takes to grab the attention of the right candidates. We will discuss your needs, review what you’re currently working with and help you “punch it up” to set yourself apart from other collections employers.  
  • Save time and money. Rely on Workway to handle the full recruiting process on your behalf, allowing you to focus on other priorities.  

Hire Collections Specialists with the Recruiting Experts at Workway  

Workway is the collections staffing agency employers trust when they are ready to hire for collections jobs. We have offices from coast to coast with professionals standing by to help you find you the collections specialists you need regardless of where you are located.

Looking to hire collections specialists?

Contact the collections recruiting experts at Workway to learn more about our services and how we can help you find your desired talent. Our collections recruiters are here to help.